In June, we asked our customers how we're doing. A third of our active customers responded, which is significantly higher than the typical 12 % response rate in B2B.
NPS: 53
That's an excellent result for B2B software services, where typical scores range from 36 to 41.
According to respondents, our strengths are ease of use, knowledgeable support, and a good fit for small and medium-sized businesses. Our customers see us as a reliable and knowledgeable partner that fits their needs.
Our expertise is backed by our partnerships and memberships in industry networks. We belong to EFRAG's expert community, which develops sustainability reporting standards at the EU level — this keeps us up to date on regulatory developments. In addition, we're members of Green Building Council Finland, which leads Finland's sustainability transition in real estate and construction. Our CEO also serves as an advisor to the Climate Leadership Coalition (CLC), Europe's largest non-profit climate business network.
Turning feedback into action
The survey also gave us valuable suggestions for improvement. We're incorporating them as we develop our sustainability reporting and real estate analytics services.
We've upgraded our sustainability reporting platform with AI features. These include integrated AI automation, interactive analytics, an audit trail for reporting, and automated reporting — including XBRL reports for stakeholders. We're also updating the platform to meet the confirmed VS standard. We'll launch the renewed reporting platform soon.
On the real estate side, we've added features to Selko Property that support energy-efficiency investment planning and Motiva reporting.
Interested? Book a demo, and we'll show you what these updates mean for your business.
Marja Honkaniemi — Selko Insights